Service Admin

Sterling Industries is a growing mechanical and electrical contractor specializing in rotating equipment, municipal infrastructure, industrial maintenance, and field service throughout Alberta

We're looking for a highly organized Service admin who enjoys keeping things running smoothly behind the scenes. If you're someone who thrives on organization, enjoys working with people, and takes pride in accurate documentation, we'd love to meet you.

Position Summary

Reporting to the Service Manager, the Service admin provides administrative and operational support to the Service Department by coordinating documentation, processing work orders, entering data, maintaining schedules, and ensuring technicians have everything they need to complete each job successfully.

This position is the administrative hub between our office and field technicians, ensuring information flows accurately from the office to the field—and back again.

What You'll Do Daily

- Create job numbers in QuickBooks.
- Prepare work orders and technician job packages.
- Coordinate daily work orders for field and shop technicians.
- Maintain the service schedule and communicate changes.
- Process incoming service requests and route them appropriately.
- Ensure permits, customer documentation and site requirements are completed before dispatch.

Data Management

- Enter technician labour, equipment and material information into QuickBooks.
- Record billable and non-billable time.
- Enter daily work order information into payroll tracking.
- Maintain accurate job files and service documentation.
- Ensure timesheets, service reports and supporting documents are received and filed.
- All admin duties with QB and Work hub as required.

Coordination

- Work closely with technicians, parts, purchasing and management.
- Ensure required parts are available before scheduled work.
- Coordinate with the Safety Department regarding required documentation.
- Assist with monthly reporting and service statistics.

We're Looking For Someone Who





- Loves organization and attention to detail.
- Can manage multiple priorities without losing track.
- Communicates professionally with customers and coworkers.
- Enjoys supporting a team environment.
- Is comfortable using computers and learning new software.
- Has experience with Microsoft Office.
- Experience with QuickBooks is considered an asset.
- Experience in construction, industrial, mechanical or service industries is considered an asset.

What Makes You Successful

✔ You keep organized even when things get busy.

✔ You catch mistakes before anyone else notices them.

✔ You enjoy helping others stay productive.

✔ You take pride in keeping information accurate.

✔ You like being the person everyone can rely on.

Why Sterling Industries?

At Sterling Industries, we're building more than pumps and infrastructure—we're building a company people are proud to work for.

We invest in our employees, value new ideas, and believe that every role contributes to our success. You'll be joining a supportive team where your work directly helps our technicians deliver exceptional service to our customers.

Pay: $20.00-$30.00 per hour

Advantages:

- Casual dress
- Company events
- Dental care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Application question(s):

- Are you comfortable performing frequent data entry involving employee time, job numbers, work orders, materials, and service records?
- When are you available to start?
- This position requires managing multiple changing priorities while maintaining accurate records. Are you comfortable working in this type of environment?
- Are you comfortable communicating with field technicians, customers, managers, parts staff, and safety personnel throughout the day?

Experience:

- administrative or office coordination: 1 year (preferred)
- Admin construction, industrial, mechanical,: 1 year (preferred)
- Microsoft Excel Microsoft Outlook Microsoft Word: 3 years (required)
- QuickBooks: 1 year (preferred)
- Data entry: 1 year (required)

Work Location: In person

📌 Service Administrator (Blackfalds)
🏢 Sterling Industries
📍 Blackfalds