Shape the customer experience as the Operations Customer Solutions Lead at Purolator. This role emphasizes strategic project management and effective communication with clients across North America.

You will drive service improvement and relationship management by collaborating with both internal teams and external customers. Your insights will guide project scopes, objectives, and stakeholder alignment, all while ensuring operational excellence in customer service.

Key Responsibilities:

- Develop and manage onboarding deployment plans
- Analyze customer requirements and devise solutions
- Identify facility and workforce needs
- Lead project reviews and risk analysis
- Interface with sales to generate client growth

Requirements:

- Over 4 years of Operations experience is required
- Proven track record in the logistics sector
- Solid verbal and written communication skills
- Expertise in project management
- Advanced knowledge of Salesforce and MS Office

Drive success in customer engagement and support strategic initiatives within Purolator's North American Operations.

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📌 Operations Customer Solutions Lead at Purolator (Vaughan)
🏢 Purolator
📍 Vaughan