Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off.

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

Why should you work at the Park Hyatt Toronto?

Complimentary meal during shift

Complimentary hotel nights and discounts at Hyatt properties around the world

2023, 2024 and 2025 Great Place to Work Certified

Rate: 25.87 per hour

SUMMARY

About the Role– Spa Concierge

The Stillwater Spa Concierge will create a welcoming environment for guests visiting the spa. Performing a variety of tasks, such as answering phone calls and questions regarding spa services and products as well as about Park Hyatt Toronto hotel.

Spa Concierge must master software in relationship to scheduling appointments, checking guests in and out, while demonstrating high levels of professionalism at all times ensuring both the confidentiality and comfort of every guest.

Some of the responsibilities include:

Receiving and issuing payments

Providing information to clients on retail products and spa services

Escort guests to and from treatment rooms and waiting areas





Driving additional revenue by actively upselling retail products, promotional offers and encouraging repeat bookings

Managing schedules and confirming appointments as well as data entry

Embody the brand's history and values and share your enthusiasm with customers

Welcome Guests and Clients upon arrival, obtain or receive merchandise, total bill, accept cash and credit payments, and make change for customers.

Post room charges accurately and promptly.

Wrap or bag merchandise for customers and invite customers to return upon departure.

Price and restock retail shelves when necessary

When booking appointments, upsell services where possible

Assist in training new reception colleagues on all aspects of reception duties including promotions, changes, product and updates to operation when required.

Handle all guest and client inquires and/or complaints in a professional and courteous manner.

Build a lasting relationship with customers, secure their loyalty

Other duties as assigned

Qualifications

Previous experiences as a Concierge required

Must possess a professional presentation

Outstanding guest services skills, sophisticated verbal & written communication skills

Robust interpersonal and problem solving abilities

Previous experience in luxury spa setting an asset

Previous experience with spa booking software an asset

Highly responsible and reliable

Ability to work well under pressure in a fast paced environment

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.

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📌 Spa Concierge (Part Time) (Toronto)
🏢 Hyatt Hotels
📍 Toronto