Elevate customer experiences as a Claims Team Leader with Definity, blending leadership and claims expertise in a adaptable, hybrid work environment. Lead a dynamic team to drive operational excellence and improve service delivery.

In this leadership position, you will coach and develop Claims Contact Advisors, focusing on enhancing customer satisfaction and efficiency. Your role will leverage 2-3 years of claims or contact centre experience and strong communication skills to foster team growth while analyzing KPIs for continuous improvement.

Expect to create impactful workflows and solutions for various customer issues and support organizational goals actively.

Key Responsibilities:

- Guide and train the team on performance and processes
- Coach to enhance customer experience and data accuracy




- Conduct team huddles for engagement and problem-solving
- Review KPIs to identify areas for improvement
- Resolve customer issues and enhance feedback processes

Requirements:

- 2-3 years of claims adjusting or contact centre experience
- Strong knowledge of insurance claims processes
- Previous leadership experience preferred
- Excellent communication skills both verbal and written
- Claims system expertise, including Claim Centre (Insure Cloud)

Lead a committed team in delivering exceptional claims service at Definity while fostering a culture of growth and collaboration.

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📌 Claims Team Leader at Definity (Ottawa)
🏢 Definity Financial
📍 Ottawa