Elevate customer experience as the Head of Customer Relations Department at Ecocert Canada in Guelph, Ontario. Lead a energetic team focused on agri-food activities and client satisfaction.

Ecocert Canada is actively seeking a Head of Customer Relations to enhance service quality and operational efficiency while managing a dedicated team of seven. This full-time, permanent position offers a possible remote work option. Candidates should have expertise in team management and customer relations, specifically within the agri-food sector, to effectively handle complex situations and promote cross-functional collaboration.

Key Responsibilities:

- Manage and develop a seven-member customer relations team
- Optimize client experiences for agri-food activities




- Resolve complex customer issues with professionalism
- Implement continuous improvement strategies for service quality
- Monitor customer satisfaction and performance metrics

Requirements:

- Proven team management and communication skills
- Experience in customer relations, preferably in agri-food
- Strong organizational skills and autonomy
- Fluency in English and French, both spoken and written
- Ability to handle sensitive situations tactfully

Drive client satisfaction and operational excellence with Ecocert Canada.

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📌 Head of Customer Relations at Ecocert (Ottawa)
🏢 Ecocert Canada
📍 Ottawa