Lead a transformative customer service team at Hydro One as a Customer Support Supervisor in Sudbury. Oversee staff management, process development, and escalated issue resolution in a dynamic environment.

In this supervisory role at Hydro One, you will report to the Customer & Business Services Manager. Your main focus will be on coaching and assessing team performance while ensuring compliance with company policies and procedures. Utilize your knowledge of business administration to implement effective performance systems and drive improvements in customer interactions.

Key Responsibilities:

- Supervise and administer staff work processes
- Develop and implement performance tracking systems
- Respond to escalated customer inquiries
- Coach and assess team performance objectives
- Manage workload distribution and staff assignments

Requirements:

- 6-8 years of supervisory experience required
- Knowledge of retail distribution systems essential
- Effective communication skills with stakeholders
- Familiarity with business information systems needed
- Experience in training method documentation expected

Drive customer satisfaction and team success through effective support management at Hydro One.

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📌 Customer Support Supervisor at Hydro One (London)
🏢 Hydro One
📍 London