Lead the customer service team for the Regional Municipality of Wood Buffalo in Fort McMurray. This permanent full-time position emphasizes operational excellence, team leadership, and customer relationship management.

As the Customer Service Supervisor, you will drive exceptional service delivery while mentoring a passionate team. This role requires strong leadership, operational oversight of municipal services, and continuous improvement initiatives. Experience in customer service within a rapid-paced environment and previous supervisory experience are essential for success.

Key Responsibilities:

- Lead recruitment, scheduling, and team performance management
- Oversee municipal service operations and communications
- Resolve escalated inquiries and enhance service delivery




- Maintain financial controls and cash handling protocols
- Drive continuous improvement initiatives within the department

Requirements:

- Five years of customer service experience required
- Two years of leadership experience required
- Knowledge of municipal laws and operations
- Diploma in Business Administration or related field
- Strong organizational and communication skills

Utilize your leadership, operational expertise, and commitment to service excellence to enhance customer experiences in Fort McMurray.

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📌 Customer Service Supervisor in Fort McMurray (Edmonton)
🏢 Regional-Municipality-of-Wood-Buffal
📍 Edmonton