Apply By: Wednesday, July 29, 2026 11:59 pm EDT Operations Division, Transportation User Services Do you have what it takes to manage, plan and coordinate a Communication Centre for traffic/incident monitoring and response functions within a region? Then, consider this exciting opportunity.

About the job In this role, you will:

- Manage, plan and coordinate Communication Centre (CommCentre) activities within a region by ensuring effective and efficient traffic monitoring of traffic management systems in a 24/7 operation.
- Review and analyze operations issues/problems, recommend approaches and ensure the most effective delivery methods with consideration to technical, operational, financial and human resources factors.
- Supervise, schedule and provide staff with direction and training as required to meet day-to-day operational requirements.
- Liaise with various CommCentre clients (e.g. other government jurisdictions, equipment providers, Emergency Response agencies, field operational and engineering office staff, citizens).
- Respond to various enquiries. What you bring to the team Leadership skills - You have strategic leadership, planning and supervisory skills to provide direction/guidance to a diverse, multi-disciplined staff.
- You can coordinate/manage a 24/7 shift operation, schedule work and ensure productive service to internal and external stakeholders. Communication, consultation, persuasion and relationship building skills - You are able to use your communication skills to resolve complex issues, conduct meetings, produce reports, and make recommendations.
- You have consultation skills to respond and give advice to Emergency Services, external stakeholders, ministry internal departments on traffic management and related systems.
- You have persuasion skills to ensure service providers comply with established contracts and maintenance agreements.
- You are able to build linkages with different stakeholders.



Analytical and problem solving skills - You are able to identify and research issues related to traffic management.
- You can investigate and prioritize issues and bring them to management's attention as required for resolution. Technical knowledge - You have knowledge of traffic management systems and related tools and systems including their theory, principles, practices, and operations.
- You are familiar with operating and programming various computer-based systems.
- You can use software to respond to inquiries and operate communication center equipment.
- You can interpret and apply relevant regulations and guidelines to provide guidance to staff. How we support diversity, inclusion and accessibility We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions. Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us. Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace: diversity, equity and inclusion initiatives, accessibility, Anti-Racism Policy.

Location: 1 English Temporary, duration up to 12 months, 615 James St S, Thunder Bay, North Region Language requirements and assessment All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS.

If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

📌 Supervisor, Communications Centre (Toronto)
🏢 Fonction publique de l'Ontario
📍 Toronto