Overview
The Business & Relationship Lead (BRL) is responsible for providing operations expertise, customized consulting, and market leadership for Franchise Operators in Canada. The BRL is a brand representative and business partner, responsible for supporting Canada Operators by helping them maximize opportunities individually and collectively. The BRL is responsible for working with internal and external partners to support market expansion and to identify and respond to the unique needs of Canada Operators. In addition, the BRL is responsible for temporarily overseeing Company‑operated Restaurants (CORs), Operator transitions, and coaching participants in the Canada Leadership Development Program (LDP).Our Adaptable Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick‑fil‑A culture by fostering collaboration and community.Responsibilities
Consult to Franchise Operators as a business partner and trusted advisor
Provide customized consulting and support to Canada Operators to foster growth, develop plans and strategies, achieve goals, maximize potential, and protect brand.Provide deep expertise in operations, food quality, and food safety.Be equipped to advise Operators on throughput, sales, and profits.Engage with specialty consultants when appropriate.Hold Operators accountable to the Franchise Agreement and brand standards as needed.
Lead and oversee successful openings of new locations in Canada




Develop operations and staffing plans and strategies for new restaurant openings.Work with internal and external partners on opening plans and strategies.Partner with Grand Opening Supervisors to develop training plans and strategies.Partner with Operators to help them achieve their vision and goals for the opening.Lead openings that deliver operational excellence and ensure food safety.Establish and manage annual budgets for openings.
Provide market leadership and be a liaison between Operators and the Support Centre
Represent the needs and plans of the Support Centre to Canada Operators.Participate in Canada Team meetings and field operations representation.Support Canada Operator team/market plans to help them reach market goals.Represent the needs and perspectives of Canada Operators at the Support Centre.Influence internally to support the needs of Canada Operators and the market.Work with internal partners to improve business processes for Canada.
Provide operations expertise
Be a field operations expert for Canada.Partner with staff at the Support Centre to deliver operations support for Canada.Develop deep expertise in food quality and safety systems and processes.Work with the Canada Division Leader to develop operation plans and budgets.
Oversee CORs,



Operator transitions, and participants in the Canada LDP
Oversee the management of COR locations by Canada Interim Managers.Make critical decisions for CORs, including legal, HR, and employment decisions.Ensure brand standards are upheld at CORs, including food quality and food safety.Ensure a customer experience at COR locations consistent with brand expectations.Work with internal partners to develop plans and timelines for Operator transitions.Execute successful business transitions to and from Franchise Operators.Provide supervision, leadership, and coaching to participants in the Canada LDP.
Required Qualifications (Knowledge, Skills, & Abilities)
Strong business acumenAbility to consume all Chick‑fil‑A menu itemsExcellent communication and relationship‑building skillsListening skills and emotional intelligenceAbility to analyze data, draw insights, and create action plansAbility to develop plans and strategiesStrong organization and time‑management skillsCollaborative work styleAbility to facilitate cross‑functional teams of internal and external partners to make decisionsHigh flexibility and comfort with ambiguityCreative problem‑solving skillsResourcefulnessAbility to work well in high‑pressure situations with high responsibilityRequired Years Of Experience
10Travel Requirements
40%Required Level Of Education
Bachelor's degree or equivalent experiencePreferred Level Of Education
Bachelor's Degree
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📌 Sr. Principal Lead, Operations, Canada (Winnipeg)
🏢 Chick-fil-A Corporate Support Center
📍 Winnipeg