Overview
Toromont Cat is seeking a Product Support Manager to join our team in Timmins, ON. The Product Support Manager plays a key role in overseeing our division’s after‑sales service support activities, ensuring efficiency, quality, and profitability across all operations.Pay Type
Full Time, PermanentCompensation
$91,820 - $114,775. The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.As a Product Support Manager, YOU will experience:
Working within one of the safest organizations in the industry where your safety and well‑being are our most important priorityWorking for the best in class equipment dealer and with the premium Caterpillar brandOpportunities to continuously learn, grow and develop with our Toromont team through our internal training teams that are geared for your successCompetitive total rewards including wages, benefits, and premiums (as eligible)An opportunity for adaptable work schedules and opportunities across multiple locations across Eastern CanadaIn a typical day, YOU will:
Ensure full compliance with CSAs and oversee efficient management of warranty claims, service systems, and procurement activities, including service vehicle coordinationIn collaboration with the Service Administration Supervisor, provide effective administrative and operational support to service technicians and ensure timely dispatch aligned with customer needsDeliver technical support and lead the planning, coordination, and execution of technical training programs,



including forklift operation trainingLead and execute strategic projects that support business objectives and operational improvementsProduce, review, and maintain a variety of operational and performance reportsAnalyze operational data, identify issues or trends, and implement corrective actionsManage and optimize day‑to‑day operations, workflows, and material resources to ensure efficiency and service qualityLead, motivate, and develop the team to maximize performance, streamline processes, and enhance customer satisfactionMonitor and control expenses, revenue, gross profit, and the performance of assigned cost centersMust-haves for this role:
Bachelor’s degree in Business Administration or Engineering5–8 years of leadership experience, ideally within product support, operations, or administrative support environmentsExceptional communication skills, both written and verbalStrong proficiency with Microsoft Office and related productivity toolsSelf‑driven, highly motivated, and results‑oriented, with a strong commitment to customer service excellenceSolid business acumen and the ability to make sound operational decisionsStrong analytical and problem‑solving abilitiesStrategic mindset paired with a hands‑on leadership approachProven ability to design, refine, and implement business processesAbility to foster a sense of urgency, accountability, and customer‑centricity within the teamWorking knowledge of industry‑related computer systems (experience with AS400 is considered an asset)
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📌 Product Support Manager (Black River-Matheson)
🏢 Toromont CAT
📍 Black River-Matheson