CLAIMS MANAGER / CGL ADJUSTER - 119 - IW-119
Date of modification:Job number: IW-119Detail
Job title:
CLAIMS MANAGER / CGL ADJUSTER - 119Location:
TorontoDescription
CLAIMS MANAGER / CGL ADJUSTER
This is not your average claims role. If you’ve been grinding away in a large insurance company — doing the same type of file on repeat, following a checklist someone else designed, and waiting three levels up for a process change that will never come — this opportunity was built for someone exactly like you.Our client is a specialized insurer with a tight-knit, collaborative team looking for a sharp, curious, and communicative Claims Manager/CGL Adjuster to join them in a senior, high-impact role. You’ll report directly to a Vice President who has 20 years of litigation and in‑house insurance experience and genuinely wants to mentor the right person.If the idea of working in an environment where your voice actually shapes how things get done — and where you’re trusted to think, not just tick boxes — sounds like a relief, keep reading.About the Role
Reporting to the VP of Claims, you will take full ownership of the Claims function, handling a diverse and interesting portfolio of third‑party liability, property, vehicle, and personal injury claims. You will also supervise a Claims Adjuster and contribute meaningfully to department strategy.This is a genuinely broad role. You’ll become a versatile expert across multiple claim types — not a specialist locked into one lane. The right person will see that breadth as one of the most exciting parts of the job.What You’ll Do
Claims Adjusting
Evaluate, investigate and adjust third‑party liability claims;
develop denial, defenceand settlement strategiesSet,



monitor and re‑assess reserves on each file to ensure adequacy throughout the file lifecycleManage overall file processing — investigations, documentation, reserve setting and timely paymentsAssess coverage under internal insurance policies and provide recommendations on potential denialsOversee litigation management;
obtain timely reports from external counsel and set budgets and resolution strategiesAttend legal proceedings as required (mediations, examinations, pre‑trial hearings)Liaise with third‑party administrators providing adjusting support on vehicle and property claimsRespond to member inquiries on coverage, policy provisions and claims statusSupervise, coach and mentor a Claims AdjusterCollaborate with the VP to develop and implement long‑term departmental strategiesDevelop and manage the unit’s operating budgetRecommend and implement strategies for loss containment, expense control and process improvementRepresent the organization at external functions and industry eventsWhat We’re Looking For
We’re open‑minded about where the right person comes from. Beyond traditional large insurer backgrounds, strong candidates may include experienced adjusters from self‑insured programs, transportation companies, real estate firms, municipalities, or other organizations with in‑house claims functions. What matters most is how you think.Required
5+ years of hands‑on experience adjusting liability claims (commercial, CGL, occupiers’ liability, property,



or related lines)Solid working knowledge of contract and tort lawStrong verbal communicator — comfortable picking up the phone to resolve issues quickly, not just defaulting to emailIndependent thinker who can assess a file on its merits rather than rely on a pre‑set checklistPost‑secondary diploma or degree;
CIP designation (or working toward it)Strong Assets
Experience with litigation management and working alongside external legal counselPrior supervisory or mentorship experience in a claims settingBackground in a self‑insured environment or smaller organizational claims functionFamiliarity with vehicle and property claims in addition to liabilityThe Culture Fit
This role is in‑office, five days a week, in Vaughan. The team is small, collaborative, and values people who show up — literally and figuratively. You’ll work alongside people who like to solve problems together, have real conversations, and take pride in doing positive work in a setting where everyone’s contribution is visible.The ideal candidate is someone who was successful at a larger company but found themselves wanting more autonomy, more variety, and more of a say in how things are done. If you’ve been waiting for someone to let you actually think — this is that job.Competitive salary commensurate with experience ($98, 000 to $123, 000)Paid vacation and holidaysTailored professional development plan and support toward designationsInformation
City: TorontoJob Type: Full‑TimeEducation: Post Secondary EducationExpertise: Claims - Physical Damage, Claims - Casualty‑Liability, Claims - Multi Line, Claims - Property, Claims Adjusting, Claims‑Litigation, Claims - CasualtyMinimum experience required: 5 to 6 YearsSalary (annually): from $98,000 to $123,000
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📌 Claims Manager / Cgl Adjuster - 119 - Iw-119 (Winnipeg)
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