Role: PM/Scrum Master

Location: Toronto 4 days a week on site F2F interview required

Background check MANDATORY

Duration: 6+ Months

Job Description

WHAT IS THE OPPORTUNITY?

Global Payments Technology is a team that focuses on developing and implementing payment solutions and technologies to support the bank's global payment operations. We work on designing, building, and maintaining payment systems, infrastructure, and applications to enable secure, efficient, and reliable payment processing for our customers.

We are seeking a skilled and experienced Delivery Manager with a robust background in payments technology to join our team, to lead and coordinate the delivery of complex programs. The successful candidate will lead projects from initiation to implementation, ensuring timely delivery of desired business results while maintaining high-quality standards and stakeholder satisfaction. In addition, the candidate will be responsible for leading and coaching Agile teams, ensuring the adoption of Agile principles and practices.

WHAT WILL YOU DO?

Project Delivery & Leadership

- Lead end-to-end high-impact, complex projects with tight timelines, ensuring adherence to scope, schedule, budget, and quality standards
- Responsible for managing project schedules, budgets/financial allocations and agreed upon scope
- Identify, assess, and mitigate project risks, and develop contingency plans as needed
- Monitor progress, identify bottlenecks, and implement corrective actions to meet tight deadlines
- Design and produce regular reports, dashboards, and other project artifacts, ensuring transparency and visibility into project progress
- Develop and maintain metrics to measure project performance, and provide insights to stakeholders

Vendor Management

- Manage multimillion-dollar vendor relationships, ensuring deliverables align with contractual obligations,



project objectives, and strategic goals.
- Foster collaborative partnerships with vendors, acting as the primary point of contact for escalations and strategic alignment
- Proactively assess vendor risks and manage dependencies to avoid project delays.
- Track and negotiate vendor deliverables, monitor performance, and resolve disputes to maximize value and minimize risks
- Provide management with regular feedback on the vendor
- Ensure compliance with SLAs and regulatory requirements and maintain audit trails for vendor activities.

Stakeholder Engagement

- Facilitate communication with project sponsors, other program/project managers, and stakeholders to ensure effective collaboration and stakeholder engagement. This includes cross functional technology, business, and platform stakeholders, to achieve shared goals
- Communicate project status, risks, and milestones to senior leadership and key stakeholders.
- Facilitate collaboration among internal teams, vendors, and external partners to drive alignment and decision-making.

Staffing & Budget Management

- Optimize staff allocations and manage project budgets to ensure cost-effective delivery.
- Forecast and track expenditures, ensuring transparency and accountability.

Risk & Issue Management

- Proactively identify and mitigate risks, escalating critical issues as needed.
- Maintain a centralized issue log and ensure timely resolution.

Documentation & Compliance

- Ensure all project documentation (e.g., plans, agreements,



reports, contracts) is accurate, up-to-date, and compliant with policies and industry standards.
- Ensure compliance with organizational policies, procedures, and standards

AI Adoption & Innovation

- Evaluate opportunities for AI integration within the project scope to enhance efficiency, decision-making, or customer experience.
- Partner with other cross functional teams to pilot or implement AI solutions, ensuring alignment with our AI governance framework.
- Monitor AI tool performance and vendor capabilities to drive continuous improvement.

Technical Project Oversight

- Lead internal and external cross-functional teams in delivering complex technical solutions, ensuring alignment with business and technical requirements.
- Collaborate with stakeholders to define technical specifications, architecture, and integration points.
- Address technical challenges and ensure seamless execution of system implementations, upgrades, or migrations.

Continuous Improvement and Coaching

- Lead and coach Agile teams, facilitate Scrum ceremonies, such as Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective
- Facilitate the adoption of Agile principles and practices, including Scrum, Kanban, and Lean
- Develop and implement Agile strategies, processes, and practices to improve team efficiency and effectiveness
- Identify emerging trends and issues, providing recommendations for informed decision-making

Nice-to-have

Previous experience delivering payments initiatives within Canada and US, focused on cheque processing, low value payments, RTR, eTransfer or any other product

Experience with DevOps practices, including continuous integration and continuous deployment

Knowledge of payments technology, and experience working with cross-functional teams

📌 PM/Scrum Master (Toronto)
🏢 J&M Group
📍 Toronto