Staffless Practice helps wellness practitioners simplify, systemize, and scale their businesses through two core offerings:

- The Practice Suite – Our all-in-one software platform built on GoHighLevel that streamlines operations, communication, and practice management.
- The Practice Suite Programs – Our done-with-you implementation programs that help wellness practices build, launch, and optimize their systems using The Practice Suite.

Our core values are Integrity, Disney-Level Experience, Joy, and Excellent Work. We're looking for someone who genuinely enjoys serving others, loves creating organized systems, and is passionate about delivering an exceptional client experience.

About the Role

We're seeking a proactive, detail-oriented Client Success Manager to serve as the primary point of contact for our clients. You'll guide clients from onboarding through ongoing success, ensuring they receive an outstanding experience while coordinating with our internal team to keep projects moving smoothly.

If you thrive on organization, communication, relationship-building, and creating "wow" experiences, we'd love to meet you.

What You'll Do

Client Success

- Serve as the primary point of contact for assigned clients.
- Lead client onboarding calls and set clear expectations.
- Manage onboarding and offboarding processes.
- Conduct regular client check-ins, progress reviews, and strategy meetings.
- Create memorable client experiences through milestone gifts and thoughtful touchpoints.
- Identify opportunities for additional services that support client success.





Team Coordination
- Coordinate internal tasks and ensure deliverables stay on schedule.
- Communicate client requests, updates, and priorities with the team.
- Follow up on projects to keep work moving efficiently.
- Ensure client expectations align with internal execution.

Account Management
- Monitor client progress, account health, and billing accuracy.
- Maintain organized client records and documentation.
- Track client satisfaction, renewals, and retention.
- Prepare client reports, summaries, and success updates.

Qualifications

We're looking for someone who has:

- Experience in Client Success, Account Management, Operations, or Customer Success (marketing, SaaS, or service-based businesses preferred).
- Excellent communication and relationship-building skills.
- Strong organizational abilities and attention to detail.
- The ability to manage multiple projects and priorities simultaneously.
- Experience using CRM and project management software (GoHighLevel preferred).
- A positive, proactive, solution-oriented mindset.

Preferred Experience
- GoHighLevel
- Monday.com
- Slack
- Remote team collaboration
- Small business or healthcare practice operations




- Creating client-facing reports, presentations, and resources

Compensation

This position begins as a 1099 contractor during the initial 90-day training period.

Training Period

- $24/hour (CAD)
- Approximately 30 hours per week

After Successful Completion of Training

Based on performance and demonstrated capabilities, you'll have the opportunity to transition into a long-term role working 30–40 hours per week.

Compensation includes:

- $25/hour (CAD) working up to 40 hours per week
- Eligibility for our performance-based bonus program
- Additional opportunities for growth as the company expands

Schedule
- Monday–Friday: 9:00 AM – 3:00 PM
- Occasional weekend check-ins are appreciated when needed.
- Additional project work can be completed on your own schedule.

Why You'll Love Working With Us
- Fully remote position
- A joyful, supportive, mission-driven team
- Leadership that values initiative, creativity, and personal growth
- Opportunities to grow with a fast-moving company
- Meaningful work helping wellness practitioners create thriving businesses and better serve their communities

If you're someone who loves creating exceptional client experiences, enjoys bringing order to moving pieces, and wants to be part of a company that values both excellence and joy, we'd love to hear from you.

Apply Today

Please apply here:

https://practiceinjoy.com/team

Thank you for your interest. We look forward to learning more about you!

📌 Client Success Manager (Canada)
🏢 Staffless Practice Academy
📍 Canada