About the job Job Description About the Role The Brink's National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience. We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced environment.

If you thrive on helping others and collaborating with a team, we'd love to hear from you.

Availability Requirements This role requires flexibility to provide short-notice schedule coverage for employee absences, vacations, and other staffing needs. Candidates must be available to accommodate changes in scheduling as operational requirements arise.
Required Shift Availability 08:00 AM - 04:00 PM
03:00 PM - 11:00 PM
11:00 PM - 07:00 AM
Availability for both weekday and weekend coverage is required.
Key Responsibilities Respond to internal and external customer inquiries via phone and email
Provide support related to Brink's products and services
Troubleshoot technical issues impacting customers and crew members
Collaborate with internal departments to ensure timely resolution of customer concerns
Follow established processes to diagnose issues and identify appropriate solutions
Generate and distribute operational reports throughout the day
Support ad hoc projects and serve as a key contact for customer communications

Deliver a professional, positive, and efficient customer experience

Required Qualifications We're looking for candidates who have: A passion for delivering exceptional customer service

Minimum 2 years of experience in: Call Centre environments

Customer Service roles
Help Desk or Technical Support positions
Robust problem-solving and troubleshooting skills

Ability to remain calm and effective under pressure

Ability to manage multiple priorities and quickly adapt between: Technical support inquiries

Billing-related concerns
Phone and email communications




Excellent verbal and written communication skills
Strong computer and technology skills
A positive, collaborative, team-first mindset
A continuous improvement approach with a willingness to suggest process enhancements

Nice to Have Qualifications Experience working within the transportation/security industry Qualifications

Build a Career with Purpose at Brink's For over 165 years, Brink's has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve-powered by technology, driven by purpose, and united by values.
With a legacy built on trust and a future driven by innovation, Brink's partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink's, we operate in more than 100 countries, across cultures and languages, yet we're one team-committed to protecting what matters most.
Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink's offers a place to build a meaningful career.
Here, you'll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what's right, working together, and striving for excellence. If you're looking for a career that combines purpose with performance, Brink's is the place for you.

Brink's is proud to be an equal opportunity employer.



If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know,we're here to support you every step of the way.

Développer une carrière motivante chez Brink's Depuis plus de 165 ans, Brink's est un leader mondial de confiance en matière de logistique sécurisée et de solutions de gestion des espèces et des objets de valeur.

Aujourd'hui, nous continuons à évoluer

- propulsés par la technologie, guidés par un objectif et unis par des valeurs.

Avec un héritage fondé sur la confiance et un avenir axé sur l'innovation, Brink's s'associe au succès des clients, permettant aux entreprises du monde entier de fonctionner avec confiance et tranquillité d'esprit.
Chez Brink's, nous opérons dans plus de 100 pays, à travers les cultures et les langues, mais nous sommes une seule équipe

- engagée à protéger ce qui compte le plus.

Nos collaborateurs sont au cœur de tout ce que nous faisons.

Nous favorisons une culture de collaboration, d'innovation et d'apprentissage continu, où chaque membre de l'équipe est encouragé à grandir, à prendre des responsabilités et à avoir un impact.
Quel que soit le domaine d'activité ou le pays dans lequel vous vous trouvez, Brink's offre un lieu pour construire une carrière significative.
Ici, vous trouverez des opportunités pour développer vos compétences, contribuer à des solutions mondiales et faire partie de quelque chose de plus grand.
Nous croyons en faire ce qui est juste, travailler ensemble et viser l'excellence.
Si vous cherchez une carrière qui combine objectif et performance, Brink's est l'endroit pour vous.
Brink's est fier d'être un employeur offrant l'égalité des chances.
Si vous avez besoin d'aménagements raisonnables pendant le processus de recrutement, veuillez en informer votre recruteur

- nous sommes là pour vous soutenir à chaque étape.

#J-18808-Ljbffr

📌 Call Centre Agent (Toronto)
🏢 Balance Innovations
📍 Toronto