Enhance customer experiences as an Appointment Coordinator with Richmond Honda. Manage service appointments, handle customer calls, and improve relationship management.

This full-time role requires organizing customer appointments and ensuring timely service. You will confirm appointments, manage customer recalls, and engage in follow-ups post-service. Ideal candidates will possess robust organizational skills, good computer proficiency, and a background in customer relations within an automotive context.

Key Responsibilities:

- Schedule service appointments and manage the appointment cycle
- Confirm unconfirmed appointments prior to scheduled dates
- Communicate with customers regarding recalls or maintenance
- Monitor and book appointments from incoming emails
- Document customer feedback and follow-up on service quality

Requirements:

- 2 years of experience in customer relations
- Strong organizational and interpersonal skills
- Knowledge of automotive equipment parts
- Proficient in computerized appointment systems
- Ability to work collaboratively across departments

Utilize your customer service skills and organizational strengths to excel at Richmond Honda in this dynamic role.

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📌 Appointment Coordinator at Richmond Honda
🏢 OpenRoad Auto Group
📍 Richmond