Education
Secondary (high) school graduation certificate
or equivalent experience
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Hospitality industry
Hotel, motel, resort
Responsibilities
Tasks
Register arriving guests and assign rooms
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Provide customer service
Experience and specialization
Computer and technology knowledge
Multi-line switchboard
Word processing software
Database software
Central reservation system (CRS)
Internet
Additional information
Work conditions and physical capabilities
Attention to detail
Rapid-paced workplace
Work under pressure
Personal suitability
Client focus
Dependability
Productive interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player
Resourcefulness
📌 Hotel Front Desk Clerk Nova Scotia (Canada)
🏢 Admiral Digby Hotel
📍 Canada
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