Contribute to sustainability initiatives as a Customer Success Specialist with Recycle Track Systems (RTS). Manage relationships to enhance waste management processes and client experience in a hybrid role based in British Columbia.

In this position, you will leverage your expertise in customer success and procurement to nurture long-term partnerships and improve operational efficiencies. Your role will encompass managing the entire customer lifecycle, executing service requests, and supporting clients in reaching waste goals.

Utilize tools like CRM and ERP software to analyze data, guide clients, and enhance their sustainability efforts.

Key Responsibilities:

- Maintain daily communication via CRM for client engagement
- Create and manage work orders using CRM & ERP systems




- Provide expert guidance on waste technology and regulations
- Collaborate with internal teams for quality service delivery
- Execute service requests with hauling partners efficiently

Requirements:

- 3+ years in customer success or account management
- Bachelor’s degree or equivalent experience
- Robust verbal and written communication skills
- Ability to troubleshoot across CRM/ERP platforms
- Knowledge of the service industry preferred

Elevate client satisfaction and sustainability as a pivotal member of the RTS team.

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📌 Customer Success Specialist at RTS (Vancouver)
🏢 Socket.dev
📍 Vancouver