Lead PwC’s Customer Managed Services operations as Managing Director, emphasizing strategic growth and technology integration. Drive high-quality delivery and market differentiation in customer contact services.

In this pivotal role at PwC, you will oversee the expansion and performance of the Customer Managed Services business. With a focus on enhancing operational efficiency, you will guide cross-functional teams to deliver innovative solutions for clients.

Your leadership will be essential in driving profitable growth and developing strong C-suite relationships.

Key Responsibilities:

- Provide strategic direction for Customer Managed Services initiatives
- Lead end-to-end performance across service engagements
- Drive expansion into recent markets and deepen existing client relationships




- Achieve annual sales targets exceeding £10m and gross revenue of £5m
- Implement technology-enabled operational efficiencies and governance

Requirements:

- Proven experience in scaling managed service offerings
- Strong track record in achieving multi-million-pound targets
- Expertise in customer operations and service delivery
- Ability to build trusted relationships with senior clients
- Demonstrated skills in leading cross-functional teams

Inspire transformation and operational excellence at PwC while driving impactful customer solutions.

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📌 Managing Director at PwC Customer Managed Services (London)
🏢 PwC UK
📍 London