Elevate customer satisfaction as a Quality Engineer at Merrithew in Toronto. This full-time role emphasizes customer feedback integration and quality oversight to drive product excellence.
In the Customer Quality Engineer position, you will be responsible for addressing customer complaints while leading improvement initiatives across various departments. Your experience with quality management and customer service will be essential in analyzing complaint trends and collaborating with product development teams. This role requires a focus on data-driven improvements and maintaining high standards in quality processes.
Key Responsibilities:
• Oversee management of customer complaints and warranties
• Lead investigations using methods like 5 Whys and CAPA




• Guide Customer Service Coordinators on quality issues
• Generate quality performance reports and dashboards
• Identify and act on recurring quality issues
Requirements:
• Bachelor’s degree in Quality Management or similar
• 3–7 years in Quality or Customer Support roles
• Familiarity with CRM and ERP systems
• Strong analytical and communication abilities
• Experience in leadership or coordinator roles preferred
Take your quality assurance career to recent heights with Merrithew as a Customer Quality Engineer in Toronto.
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📌 Toronto Quality Engineer at Merrithew
🏢 Merrithew®
📍 Toronto