Elevate your IT career as a Full-Time Service Desk Analyst with Carleton University. Provide exceptional technology support to faculty, staff, and students in a vibrant campus setting.
Carleton University is seeking a Service Desk Analyst to join the Client Services team. This role requires robust customer service skills and proficiency in troubleshooting various technological issues. The analyst will engage with users through multiple channels, ensure efficient service management, and play a key role in supporting the university's mission.
Key Responsibilities:
• Provide front-line telephone and on-site support
• Troubleshoot and resolve technology-related incidents
• Guide and train users on various applications




• Maintain and review customer service metrics
• Create clear documentation for internal and external use
Requirements:
• Three years post-secondary education in IT or related field
• Four years work experience with two in PC support
• Strong organizational and prioritization abilities
• Excellent communication and problem-solving skills
• Familiarity with the university’s computing environment
Become an integral part of Carleton's IT team and contribute to user satisfaction and technology education.
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📌 Full-Time Service Desk Analyst Carleton University (Ottawa)
🏢 Carleton University
📍 Ottawa