About Our Company

At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands such as Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.

From specialty concept stores for the NBA and NHL to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams — in style.

Position Summary

The 3rd Key (Sales Help Keyholder) is an energetic retail sales role that serves as the heartbeat of the Lids brand. Retail salespeople are committed to fostering a passion for sporting and fashion goods by meeting the needs of loyal customers and occasional buyers alike. The role requires maintaining meticulous product presentations, delivering exceptional customer experience, and being a subject matter expert in our products and services.

Principal Duties and Responsibilities

Generate Revenue

- Achieve revenue growth through customer service.
- Meet or exceed company goals in all individual statistics.
- Engage in store maintenance according to current visual guidelines, including proper sales, signage, and store cleanliness.
- Maintain a professional appearance in accordance with the dress code.

Control Expenses

- Protect company assets within guidelines of LIDS Retail policies.
- Participate in managing store inventory including processing shipments and resetting merchandise.




- Assist with accurate product counts in a consistent and timely manner.
- Support and adhere to all LIDS Retail policies, procedures, and guidelines.
- Other duties as assigned.

Job Required Knowledge And Skills

- Strong interpersonal skills and the ability to communicate verbally in a clear and professional manner.

What We Offer

- Employee discounts and perks.
- Career development opportunities and professional training programs.
- A collaborative, innovative, and team-oriented work environment.
- Early Wage Access options to provide added financial flexibility.

Physical Demands and Requirements

- Ability to occasionally lift up to 50 pounds.
- Ability to occasionally climb a ladder and work with hands overhead.
- Ability to constantly stand on shift.
- Ability to frequently walk on shift.
- Ability to frequently hear and communicate verbally with customers, employees, and other personnel.
- Ability to frequently visually observe the store and read written or digital information.
- Ability to frequently operate a computer and mobile Point‑of‑Sale system, as well as maneuver relative software programs.
- Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Reports To

Store Manager

Employment Requirements

Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in Canada is a pre‑condition of employment for this position. Current or future employment‑based visa sponsorship is not available for this role.

Equal Employment Prospect

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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📌 7751 - 3rd Key (Calgary)
🏢 Lids
📍 Calgary