Vice President, Solution Delivery

About the Company

Pioneering provider of AI-enabled literature review automation software

Industry
Computer Software

Type
Privately Held, VC-backed

Founded
2008

Employees
51-200

Specialties

- software for literature reviews
- software for systematic reviews
- software for clinical evaluation reports (cers)
- software for performance evaluation reports (pers)
- software for post-market surveillance (pms)
- software for health economics outcomes research (heor)
- and software for real-world evidence (rwe) and real-world data (rwd)

About the Role

The Company is in search of a VP, Solution Delivery to take on a pivotal role in leading and scaling the organization that delivers services to its SaaS platform customers in the life sciences market. This executive will be responsible for owning the P&L; for solution delivery offerings, managing a mix of engagements, and partnering with finance to ensure the business runs effectively. The role demands a leader with a strong background in services/delivery, particularly in a life sciences services business, and a formal education in a related field.



The successful candidate will be tasked with defining and tracking KPIs, leading a team of delivery professionals, and collaborating cross-functionally to maintain a culture of accountability, customer obsession, and operational excellence.

Key responsibilities for the VP, Solution Delivery at the company include acting as a senior technical and strategic partner to sales, identifying expansion opportunities within existing accounts, and serving as an executive point of escalation for large accounts. The ideal candidate will have a proven track record of scaling a service delivery organization, experience in both enterprise and mid-market customer delivery, and exceptional communication and relationship-building skills. While not mandatory, direct experience with regulatory, evidence-based, or scientific-content workflows, as well as an enterprise SaaS/software services background, are considered advantageous. The role is suited for a dynamic, growth-minded individual who is ready to make a positive impact in a purposeful work setting.

Hiring Manager Title
CEO

Functions

- Operations

📌 Vice President, Solution Delivery (Ottawa)
🏢 Confidential
📍 Ottawa