Join Rentman as a Customer Support Specialist, where you'll turn complex inquiries into satisfying solutions. Utilize your expertise to enhance customer experience with our B2B SaaS platform.
Based in Utrecht, Rentman is looking for a motivated individual to provide excellent support for our operations management software. You will interact with customers through Zendesk and Aircall, analyzing their needs and delivering effective solutions promptly. A collaborative spirit is essential as you share insights with colleagues and assist in improving our product offerings.
Key Responsibilities:
• Take ownership of customer issues and resolve them swiftly
• Manage and respond to inquiries via Zendesk and Aircall




• Contribute valuable feedback to the Product team
• Work closely with colleagues to achieve team objectives
• Update and enrich the knowledge base in Confluence
Requirements:
• 1+ years of customer service experience
• Excellent English communication skills; other languages beneficial
• Robust troubleshooting capabilities
• Familiarity with SaaS platforms preferred
• Adaptability in a dynamic work setting
Leverage your communication skills and customer empathy to promote excellence in support at Rentman.
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📌 Customer Support Role at Rentman (Toronto)
🏢 Rentman
📍 Toronto