Elevate your career as a Technical Support Specialist at ServiceTitan, helping small business owners thrive. Use your technical knowledge to provide top-notch customer service and solutions.
In this role, you'll be the first contact point for customer inquiries related to our software. Your responsibilities will include mastering product functionalities and utilizing various support tools to address and resolve issues effectively. This position offers growth opportunities within the company and the chance to make a significant impact on our clientele.
Key Responsibilities:
• Provide assistance to customers through multiple communication methods
• Empower customers through knowledge on the sales cycle and inventory
• Resolve issues quickly, preventing escalations where possible




• Offer comprehensive technical support tailored to customer needs
• Continuously develop product expertise to improve interaction quality
Requirements:
• Degree in a relevant field or experience in technical support
• Excellent problem-solving and troubleshooting abilities
• Strong communication skills to engage with diverse customers
• Self-motivated with solid learning agility
• Basic understanding of accounting principles is beneficial
Bring your expertise to ServiceTitan and contribute to our mission of exceptional customer service.
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📌 Technical Support Specialist at ServiceTitan (Toronto)
🏢 ServiceTitan
📍 Toronto