Transform customer interactions as a Customer Experience Consultant at Genesys. Specialize in AI-driven solutions to help clients achieve operational excellence and exceptional customer service.

As a Solution Consultant, you will leverage your AI fluency to enhance customer experiences significantly. Your role involves leading technical workshops, designing AI-driven solutions, and collaborating with teams to transition successful projects to production. You'll engage with stakeholders to develop valuable business roadmaps and support technical demonstrations that showcase our capabilities in AI and customer experience optimization.

Key Responsibilities:



• Conduct workshops to expose gaps and opportunities • Guide technical discovery to maximize AI perks • Design tailored demos for solution presentations • Support AI-driven use cases and solution designs • Collaborate with teams to ensure successful transitions

Requirements: • Experience with integrations and cloud-based solutions • Excellent interpersonal and communication skills • Understanding of data access and governance needs • Knowledge of AI and customer service technologies • Ability to travel up to 50%

Utilize your skills in AI and customer engagement at Genesys, making a significant impact on business outcomes. #J-18808-Ljbffr

📌 Customer Experience Consultant with AI Focus (Toronto)
🏢 Genesys
📍 Toronto