Lead Process Automation’s Software transformation from a traditional software and project business into a subscription-led, customer value enterprise. Own the strategy, commercialization, and execution required to transform the global software installed base into a connected ecosystem that continuously delivers measurable customer outcomes through software, data, and services. Accountable for accelerating Annual Recurring Revenue (ARR) growth by converting perpetual customers to subscription models, connecting customer operations through Digital Prime, and building a world-class Customer Success organization that maximizes adoption, retention, expansion, and lifetime value. Redefine the relationship between Honeywell and its customers—from selling software once to delivering operational outcomes throughout the asset lifecycle. Requirements15+ years of transferrable industry experience (Oil and Gas, Manufacturing, Mining and Industrial Software) Prior people leadership/management experience Led transformation from perpetual/license-based business to subscription/ARR model. Strong SaaS, software monetization, and recurring revenue expertise. Experience building and scaling Customer Success organizations. Proven success driving customer retention, renewals, and expansion revenue. Experience developing subscription pricing, packaging, and commercial models. Strong executive leadership and ability to influence across functions without direct authority. Experience leading large-scale global business transformation initiatives. Strong commercial, financial, and strategic planning skills.



Experience with Digital Transformation, IIoT, connected assets, and telemetry. Knowledge of asset performance management, cybersecurity, and operational intelligence solutions. Background in AI-enabled software products and analytics-driven services. Product Management or Software Portfolio leadership experience. Global enterprise leadership experience. MBA or advanced business degree. Certifications in Customer Success, Change Management, Digital Transformation, or Lean/Six Sigma. Core CompetenciesDemonstrates expertise in leading software transformation initiatives towards subscription models, focusing on customer success, retention, and revenue growth. Possesses solid strategic planning and commercial acumen to drive operational outcomes and enhance customer relationships. Highest-signal resume keywordsSaaS Expertise Customer Success Leadership Subscription Pricing Development Digital Transformation Experience Global Business Transformation ATS Optimization KeywordsHard SkillsSoftware Monetization Recurring Revenue Expertise Operational Intelligence Solutions AI-enabled Software Products Analytics-driven Services Asset Performance Management Change Management Lean/Six Sigma Product Management Strategic Planning Soft SkillsExecutive Leadership Influencing Without Authority People Management Certifications & QualificationsCustomer Success Certification Change Management Certification Digital Transformation Certification Industry KeywordsOil and Gas Manufacturing Mining Industrial Software Tools & TechnologiesDigital Prime IIoT Telemetry#J-18808-Ljbffr

📌 Senior Director, Arr Transformation, Customer Success (Calgary)
🏢 Jobtailor
📍 Calgary