Be a key player in customer engagement as a Business Development Representative at Drive Autogroup. This role focuses on handling guest inquiries and scheduling to optimize the dealership's service experience.
At Whitby Mazda, as part of Drive Autogroup, the Business Development Representative coordinates crucial functions that enrich the guest experience. Ideal candidates bring a blend of customer service aptitude and sales skills. You'll manage various communication channels and facilitate lead generation throughout your work.
Key Responsibilities:
• Answer all inbound requests via phone and email
• Confirm and follow up on appointments efficiently
• Manage and direct leads to appropriate departments




• Perform customer retention efforts post-purchase
• Ensure accurate data entry in management systems
Requirements:
• 1-2 years of customer service experience, preferably in a call center
• Solid verbal and written communication skills
• Experience with CDK and/or Xtime is beneficial
• Proven background in sales and customer service
• Interest in automotive sector is a plus
Utilize your skills in service and communication to enhance customer satisfaction at Whitby Mazda.
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📌 Business Development Representative at Drive Autogroup (Whitby)
🏢 Drive Auto Group
📍 Whitby