Join Hiive as a Senior Analyst in Customer Operations to influence how we enhance customer relationships. Your expertise will help shape onboarding and improve user support experiences across our platform.
As part of Hiive’s team, you will take on a pivotal role working on customer operations. You will contribute by optimizing onboarding processes, providing timely support to customers, and enhancing the overall user experience. Your focus will be on operational efficiency within a fast-paced, technology-driven environment.
Key Responsibilities:
• Maintain operational effectiveness for user onboarding
• Deliver prompt, clear support through email communications
• Propose and implement improvements to onboarding workflows




• Create and oversee Hiive's internal knowledge base
• Amplify customer feedback to product teams
Requirements:
• 2-3 years in a SaaS or tech-related customer-facing role
• Ability to adapt to new tools and environments quickly
• Proactive in addressing customer needs and processes
• Robust team communication and collaboration skills
• Detail-focused with a commitment to user satisfaction
Drive impactful customer operations at Hiive as we redefine liquidity access for private companies.
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📌 Senior Analyst, Customer Operations at Hiive (Vancouver)
🏢 Hiive
📍 Vancouver