Elevate guest experiences as the Royal Service Team Lead at Fairmont Chateau Lake Louise. Your leadership will drive excellence in communication and guest service every day.
This supervisory manager role in Front Office Operations seeks a service professional with robust organizational and motivational skills. You will oversee the Royal Service Agents, managing vital functions like call center operations and guest recovery strategies. Your ability to analyze guest feedback and implement operational changes will be key to enhancing satisfaction and fostering a culture of excellence.
Key Responsibilities:
• Oversee daily operations of the Royal Service team
• Mentor and train Royal Service Agents and Supervisors
• Analyze guest feedback to identify operational trends




• Manage guest recovery and communicate issues effectively
• Liaise with departments for seamless guest experiences
Requirements:
• Minimum 2 years in supervisory Front Office roles
• Graduate of Hotel Management or Hospitality program
• Knowledge of computerized Front Office systems
• Proven leadership and coaching skills
• Solid interpersonal and problem-solving abilities
Utilize your leadership, organization, and guest relations expertise to create memorable experiences at Fairmont Chateau Lake Louise.
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📌 Royal Service Team Lead at Fairmont (Lake Louise)
🏢 Socket.dev
📍 Lake Louise