Ready to be a Titan? ProProduct Development Representatives are crucial team members who identify and connect with existing ServiceTitan customers to demonstrate how our advanced Pro modules can enhance their ServiceTitan ROI and add significant value to their operations.

Why You'll Love This Role

- Impactful Growth: You will play a vital role in helping our existing customers maximize their success with ServiceTitan by introducing them to game- changing add-on products.
- Career Advancement: You will be given extensive coaching and development from managers, enablement coaches, and various teams to ensure you are set up for a successful, long‑term career in Sales.
- Culture of Excellence: Join a team where continuous learning is paramount. Those who thrive are motivated to be the best every day by consistently applying feedback and best practices.

What You'll Do

Your primary focus is driving product adoption and revenue growth through strategic engagement with our current customer base.

- Pipeline Generation: Build a strong sales pipeline by engaging existing customers, demonstrating the value of add-on products, and booking overview calls/demonstrations for our Pro-Account Executives.
- High-Volume Engagement: Conduct high-volume outbound calls (approx. 30/day) and personalized emails.
- Strategic Rapport: Craft honest relationships and genuine rapport with customers to facilitate discovery.
- Value Discovery: Drive customers to discover unmet needs or pain points and articulate how our Pro modules can deliver extraordinary value and remediate those issues.
- Collaboration & Support: Work closely and collaboratively with Pro Account Executives to develop and implement appropriate communication plans and assist with closing deals through detailed discovery notes.
- Administrative Excellence: Log and maintain all activity accurately in all data entry systems to keep records up to date.
- Reporting & Liaison:



Assist with weekly reporting on active campaigns, manage ad-hoc requests, and act as a liaison for customers and other internal teams (Pro Sales Team, Customer Success, Support).

What You'll Bring

- 2-4 years of experience in Sales or Customer Success, specifically in a cross-sell or up-sell capacity.
- 12+ months of outbound calling experience.
- Ability to travel domestically 30% of the time for onsite visits.
- Strong interpersonal skills and a friendly, professional demeanor on the phone.
- Resilience to handle objections and clearly articulate the value proposition of add-on products.
- A tenacious work ethic with a desire to be a top performer, high level of social intelligence, passion, ambition, and a team-player mentality.
- Resourcefulness and adaptability to new responsibilities in a fast-paced work environment.

Our Investment in Your Success

- Extensive coaching and development from managers and enablement coaches.
- Clear opportunities to build a long-term sales career leveraging your success.
- Hybrid schedule: if within approximately 40 miles of a Hub office, you will go to the office 1–2 days a week.

What We Offer

- Adaptable time off with ample learning and development opportunities.
- Opportunities for bonus and peer-nominated awards.
- Company-paid medical, dental, and vision for you and your dependents; RSP match; employee assistance program.
- Parental leave and support, up to $20,000 in adoption reimbursement, maternity support, free breast milk shipping, financial planning tools, and more.





Our Commitment to Inclusion

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from under-represented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate on the basis of race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding or related medical condition), marital status, family status, sexual orientation or any other characteristic protected by applicable legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use of AI Technology

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

Compensation Disclosure

ServiceTitan is committed to fair and equitable compensation for all of our employees. The expected hourly rate for this role for candidates residing in Canada is $29.14 CAD, and this position is commission-eligible. Actual compensation may vary depending on factors such as skills, performance, business needs, qualifications, experience, and location. The total compensation package also includes equity and a holistic suite of benefits.

Personal Information

ServiceTitan collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as for legal compliance.

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📌 ProProduct Sales Development Representative (Toronto)
🏢 ServiceTitan
📍 Toronto