Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Fairmont Spaat The Fairmont Banff Springs is at the forefront of the spa industry, offering first-class pampering surrounded by majestic mountain beauty. Our setting captures the spirit and ambience of the mountains and reflects the image and elegance of The Fairmont Banff Springs.

The Assistant Director of Spais responsible for the daily leadership of spa operations including guest service, cleanliness and colleague engagement.

Competitive Salary: $80,000-$90,000 gross annually, based on previous experience & education

Reporting to theSpa Director, responsibilities and essential job functions include but are not limited to the following:

Offer support and supervision for all spa departments as required including;Body Technicians, Salon and Aesthetics, Boutique, Reservations, Reception, Facility Operations and Fitness

Lead the Spa in establishing and executing departmental goals.

Direct operations of the facility, including short and long range strategic planning for spa operations.

Take a leading role in resolvingany and allguest concerns by role modeling professional service delivery.

Conduct development and performance management discussions as required.

Manage, train, and motivate all colleagues reporting to this position.

Serve as a link between the hotel and the spa industry by maintaining thorough knowledge of competitors, including location, product offering, pricing,



promotions and sales techniques.

Ensure effective scheduling of all spa colleagues while managing productivity and guest service.

Implement effective staff training plans for all areas of spa operations.

Ensure effective and timely communication among all spa departments and throughout the Hotel through weekly/monthly departmental communication meetings.

Support adherence of standard operating procedures and policies for each department.

Manage the recruitment, development and training of all departments.

Create a visual presence within department for all spa staff via regular facility walk-throughs.

Role model all safety procedures and practices for spa colleagues.

Have complete understanding of and adhere toallcompany policies and rulesincluding thoserelating to Fire, Hygiene and Safety

Assist in the development of departmental emergency procedures.

Review daily productivity and approve payroll.

Assist leaders in establishing short and long term goals and review status of each goal on a monthly basis.

Ensure the facility is in peak condition at all times.

Carry out any other duties and responsibilities as assigned.

Qualifications

Minimum of 2years’ experiencein an Assistant Manager or Department Head position in aluxuryresort spa or related fieldis required.





Bachelor’sDegree in Business Administrationor Hospitality/Spa Managementan asset.

Experience in the hospitality industry an asset.

Human resources experience an asset.

Previous experience is an asset.

Standing and walking throughout shift - 50% of time

Sitting at a desk, computer work – 50% of time

Additional Information

- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Aff...
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs.Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

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📌 Assistant Director of Spa (Banff)
🏢 FAIRMONT
📍 Banff