Job Overview

Humber River Health is a multi‑site organization serving over 850,000 people in the northwest Greater Toronto Area, operating Hennick Humber Hospital and its Finch and Church campuses, supported by over 5,000 employees, approximately 800 physicians, and 600 volunteers.

We are looking for a Clerical Support Associate to work with the Haemodialysis Department, Nephrology Program.

Employment Status: Permanent Part‑time

Hours of Work: 8‑12 hour rotating shifts, days, evenings and weekends

Location: Humber River Health, Wilson Site

Labour Group: Teamsters Clerical

Reporting Relationship: Manager, Haemodialysis, Nephrology Program

Hourly Rate: $29.966 – $31.016

Position Responsibilities

- First line of contact with patients and their families.
- Provides administrative, clerical and customer service support including reception/customer service, answering telephones, and organizing tests, procedures and lab work.
- Regular communication with Dietary department, input to and monitor Thoughtwire.
- Register patients for their appointments and apply armbands within a 30 minute window, re‑book missed wheel‑trans rides, assist drivers to locate patients.
- Book appointments in community wide scheduling, making changes to patient schedule, collecting statistics and data as required including ORRS data collection and submission.
- Responsible for unit staffing tasks as per guidelines in consultation with the Manager or designate.
- Other clerical support as requested by the Resource nurse/Manager.

Qualifications

- High school graduate or equivalent.
- Completion of a Community College Office Administration Diploma (preferably Medical) or equivalent required.
- Minimum of one‑year full‑time recent clerical experience required,



preferably in an out‑patient health care setting.
- Knowledge of medical terminology required. MEDITECH computer experience an asset.
- Excellent computer skills required, including Microsoft Word, Excel, Power Point and Outlook.
- Good organizational and problem‑solving skills required, including an ability to prioritize a varied and busy workload; demonstrated ability to cope with tight deadlines, frequent interruptions and emergency situations.
- Experience in community wide scheduling strongly preferred.
- Good keyboarding skills with a minimum typing speed of 40 wpm.
- Excellent interpersonal and communication skills (verbal and written); very good spelling, proofreading skills and minute writing as well as math skills.
- Recent hospital clerical experience especially in nephrology strongly preferred.
- Recent registration experience in Nephrology strongly preferred.
- Demonstrated strong customer service skills.
- Excellent attendance and discipline‑free record required.
- Understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Equal Opportunity Employer

As an equal chance employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

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📌 Clerical Support Associate - Haemodialysis, Wilson (Toronto)
🏢 Humber River Health
📍 Toronto