Join TELUS Business as a Product Manager dedicated to cross-sell campaigns within our SMB team. This pivotal role shapes customer experience and retention through informed strategy and execution.
As a Product Manager at TELUS Business, you will lead collaboration between sales, marketing, and data teams to foster a strong multi-product offering. Your expertise in data analysis will inform decisions and allow you to craft compelling customer journeys that drive loyalty. This role demands adaptability and a strategic mindset to navigate rapid changes.
Key Responsibilities:
• Develop strategies for customer retention and growth
• Drive end-to-end planning for cross-sell initiatives
• Innovate customer journeys and lead management strategies




• Analyze data to derive actionable insights and improvements
• Report performance findings to senior leadership regularly
Requirements:
• Robust analytical skills for data-driven decisions
• Proven ability to manage stakeholder relationships
• Excellent communication across various formats
• Thrives in a changing environment with agility
• 2+ years in relevant management positions
Utilize your expertise in product management to empower TELUS Business's growth in the SMB sector.
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📌 TELUS Business SMB Product Manager (Toronto)
🏢 Telus
📍 Toronto