Elevate your career as a Technical Support Analyst II with Esri. Provide excellent technical assistance in real-time via email, chat, and phone interactions while empowering customers to find effective solutions.

As a Technical Support Analyst II, you will leverage over two years of experience in customer service within a dynamic environment. Your focus will be on supporting the Esri platform, including ArcGIS Online, Pro, and Enterprise, while collaborating with team members to resolve customer challenges seamlessly.

Key Responsibilities:



• Provide real-time technical support to customers • Analyze and articulate core problems and solutions • Stay updated on current releases and product knowledge • Maintain detailed case documentation in CRM systems • Coach peers on technical specialties and best practices

Requirements: • 2+ years in a similar customer service role • Knowledge of ArcGIS Online, Pro, and Enterprise • Experience with various IT frameworks and security • Proficiency in cloud environments like Microsoft Azure • Bachelor's degree in a related STEM field

Leverage your technical expertise and problem-solving skills to enhance customer experiences in this engaging Analyst II role. #J-18808-Ljbffr

📌 Technical Support Analyst II at Esri (Winnipeg)
🏢 NextGenEnergyJobs
📍 Winnipeg