Job Description

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Chromatography Field Service Representative for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can‑do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success.

Responsibilities

- Installs and optimizes hardware/software/network products and configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repairs.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
- Delivers fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
- Trains other field engineers and customers in the solutions.

Qualifications





- A Bachelor’s or master’s degree within the science field – e.g., chemistry, analytical chemistry, biochemistry, biotechnology or equivalent college degree with work experience.
- 2+ years of experience in a laboratory environment.
- Experience with troubleshooting and problem solving is essential.
- Experience with Agilent instruments is preferred but not essential.
- Clear, respectful and timely verbal and written communication.
- You enjoy traveling and visiting customers.
- Travel expectation: 25% of the time.

Additional Details

This job has a full‑time weekly schedule. It includes the option to work remotely. The full‑time equivalent pay range for this position is $52,154.00 - $81,491.00 CAD per year plus eligibility for bonus, stock and perks. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Pay and benefit information by country are available at

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

- Travel Required: 25% of the time
- Shift: Day
- Duration: No End Date
- Job Function: Customer Service

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📌 Field Service Representative (Charlottetown)
🏢 Agilent Technologies
📍 Charlottetown