Join OpenText as a Technical Support Specialist, focusing on Operations Support Management (OSM) solutions. Provide exceptional customer support in a hybrid and cloud setting.
As a key player in the OSM Support Team, you’ll tackle intricate technical challenges, ensuring customers leverage OpenText solutions effectively. This role emphasizes collaboration with engineering teams and continuous learning, allowing you to refine your technical abilities in a hands-on environment.
Key Responsibilities:
• Deliver technical support through multiple channels
• Identify and resolve intricate technical issues promptly
• Maintain active communication with customers regarding case status
• Partner with teams for efficient problem resolution
• Contribute to knowledge management initiatives
Requirements:
• At least 2 years of experience in technical support
• Proven troubleshooting and analytical skills
• Exposure to Linux/UNIX operating systems
• Knowledge of scripting languages is a plus
• Understanding of networking and enterprise database technologies
Your technical expertise will enhance customer experiences at OpenText, fostering long-term success and satisfaction.
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📌 OpenText OSM Support Technical Specialist (Richmond Hill)
🏢 opentext
📍 Richmond Hill