At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion.

Role

The Patient Recruitment Specialist is responsible for all recruitment‑related activities for assigned clinical trials. This includes outstanding customer service skills, an in‑depth knowledge of protocol‑specific inclusion/exclusion criteria, development of recruitment strategies and plans, and tracking of recruitment results. The specialist will primarily phone‑screen potential study participants, enter information into the clinical database, and schedule potential participants for on‑site visits. In addition, the specialist must have an in‑depth knowledge of good clinical practices and privacy regulations set forth by federal and provincial regulations.

Responsibilities

- Maintain a thorough understanding of assigned study inclusion/exclusion criteria.
- Make outgoing calls and answer incoming calls from potential study patients; assess preliminary subject eligibility against protocol‑specific inclusion and exclusion criteria.
- Follow recruitment follow‑up processes thoroughly.




- Review patient database to identify potential study patients and initiate contact.
- Ensure accurate collection and entry of patient information into our database.
- Ensure courteous and efficient service is provided to all potential participants.
- Use effective communication and report daily to the study team.
- Develop and maintain relationships with family doctors and specialists in the community.
- Use the electronic database to book study visits.
- Attend and report at weekly team meetings.
- Plan, organize, and attend community outreach events.
- Send recruitment update emails to the email database.
- Send faxes to family doctors regarding ongoing studies.
- Contact patients from physician referrals within 24 hours of referral receipt.

Qualifications

- Comfortable using medical terminology.
- Excellent attention to detail.
- Verbal and written communication skills.
- Problem‐solving skills.
- Strong ability to work independently.
- Ability to multi‑task.
- Proficiency in MS Word, MS Excel, and MS Outlook.

Job Status

Full Time / 40 hours per week

Employee Benefits

Eligible after 3‑month probation period.

Work Schedule

Monday to Friday 8:00 am – 4:30 pm (Onsite)

As set forth in Headlands Research’s Equal Employment Prospect policy, we do not discriminate on the basis of any protected group status under any applicable law.

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📌 Patient Recruitment Specialist (Richmond)
🏢 Headlands Research
📍 Richmond