MacEwan University seeks a dedicated Deskside Support Technician to provide full-time on-campus support. Drive technology adoption and empower users with expert assistance.
You will be responsible for the setup, imaging, and maintenance of various endpoint devices, ensuring they function seamlessly for all users. This role requires excellent troubleshooting capabilities, a customer-focused approach, and the ability to coordinate with multiple IT teams for resolution. Your mission is to deliver an optimal technology experience in a agile environment.
Key Responsibilities:
• Prepare and deploy desktops and laptops for users
• Troubleshoot technical issues and implement resolutions
• Manage software configurations and updates via SCCM




• Provide clear technical guidance to users
• Monitor issues and support continuous improvement
Requirements:
• 3 years in technical support within structured IT environments
• Strong working knowledge of Windows and macOS
• Excellent problem-solving and organizational skills
• ITIL Foundation certification or equivalent experience
• Knowledge of institutional security practices
Utilize your IT skills to make a significant impact on the MacEwan University community.
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📌 On-Campus Deskside Support Technician (Edmonton)
🏢 MacEwan University
📍 Edmonton