Job Title

IELTS Administrator – Contract

Location

Vancouver, BC, CAN

Employment Type

Contingent Worker

Responsibilities

- Manage the Kaplan Toronto IELTS test venue.
- Perform a variety of administrative functions.
- Provide excellent customer service to test takers and prospective candidates.
- Work towards growth of the Toronto venue by identifying obstacles and implementing solutions.
- Provide supervision on weekly test days on Saturdays and Sundays.
- Compose memos, transcribe notes, and create presentations.
- Generate reports, handle multiple projects, and prepare and monitor invoices and expense reports.
- Assist with compiling and developing the annual budget.
- Work closely with the Test Centre Administrator on every aspect of managing multiple test venues and test delivery.
- Provide high quality customer service to candidates in all aspects of IELTS test such as registering, paying, remarking and sending results to receiving organizations.
- Develop and maintain a strong working knowledge of policies and procedures related to secure and smooth IELTS test administration.
- Operate IELTS and Kaplan electronic systems including ORS, IWAS, Plan Exams, IAM, CentreNet, EMM Portal, iSecure, ePC eXam (eScan), Microsoft Office, Class, and Moneris.
- Maintain records, inventory, compile reports, and securely handle confidential information and materials.
- Plan, coordinate and supervise test day, ensuring the highest standard of customer service, security, accurate counts of materials, appropriate space and staff; ensure timely completion of duties and strict compliance with IELTS policies.
- Plan, prepare and carry out pre-test, test day, and post-test administrative procedures.
- Execute staff training to ensure the best quality of customer service and compliance.
- Financial management: record payments, produce & send receipts,



produce and maintain staff payment records, etc.
- Coordinate with IELTS and Kaplan marketing teams and subcontractors or venues as necessary to produce marketing and communication materials online, in print, radio, television or other media as required.
- Keep and maintain electronic records and backups of IELTS materials.
- Regularly communicate with partners, test takers, Kaplan staff, venue staff, and examiners.
- Maintain and update test centre website using WordPress, Elementor, etc.
- Coordinate mailings of test results on expedited and regular schedules, handle and organize shipments of test material to other venues.
- Create and update social media sites and marketing materials.
- Hire and manage test day examiners and staff as needed.
- Work with the Test Centre team to plan and implement strategies to grow the Toronto IELTS venue.

Minimum Qualifications

- 1-2 years of experience in a customer‑centric sales and business or operational setting.
- A sales‑oriented, target‑driven individual with an entrepreneurial attitude.
- A versatile and positive outlook, coupled with a creative mindset.
- An understanding of students’ needs and a customer‑centric, empathic perspective.
- Team spirit and willingness to go above and beyond.
- Ability to build strong relationships, internally and externally.
- Exceptional interpersonal and communication skills and confidence to engage with leads.
- Bachelor’s Degree or equivalent.
- Ability to work evenings and weekends.




- Must be authorized to work in Canada.
- Strong computer skills (Word, Excel, PowerPoint).
- Strong English skills (Advanced, IELTS 7 or higher).
- Ability to work at more than one location as necessary.
- Excellent organizational, communication, and time‑management skills.
- Attention to detail and commitment to problem‑solving.

Preferred Qualifications

- Prior experience with exam supervision, particularly IELTS.
- Familiarity with IELTS platforms such as ORS, IWAS, Plan Exams, IAM.
- Experience in a higher education business or operational setting.
- Experience with database systems.
- One or more foreign language abilities.

Other Requirements

- Once hired, be aware of who is the designated safeguarding Lead for Kaplan Languages.
- Be aware of how to identify safeguarding concerns and how to respond appropriately.
- Complete safeguarding training in a timely fashion.
- Report any safeguarding concerns to the Designated Safeguarding Lead (DSL).
- Be responsible for all aspects of safeguarding and welfare in collaboration with school and company management.
- Must pass a criminal background check.

Physical Requirements

- Sitting, standing, walking, climbing; lifting up to 50+ pounds.
- Pulling, pushing, carrying, gripping, reaching, bending; visual acuity, colour determination, speaking, listening.

EEO Statement

Kaplan International is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.

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📌 IELTS Administrator -Contract (Vancouver)
🏢 Kaplan International
📍 Vancouver