- Customer Service
- Provide leadership and coaching to ensure delivery of the service model standards to each customer.
- Lead the B2B commercial business function including order entry, management and coaching the team for accurate and timely ordering and delivery.
- Offer an omni‑channel experience, including in‑store eCommerce sales and fulfillment of eCommerce orders within defined service levels.
- Support the customer experience through timely processing and movement of inventory to the sales floor.
- Operations
- Implement, communicate and ensure compliance with all operating procedures, processes and policies.
- Manage scheduling and follow‑up of execution on shipping/receiving, eCommerce fulfillment operations, cash management and operations systems & compliance.
- Assist in the preparation and execution of annual inventories.
- Assume responsibility for all store operations in the absence of the Store Manager.
- Training
- Communicate execution of the Daily Game Plan for operations activities.
- Lead shift starter meetings and coaching sessions in a clear and concise manner.
- Follow up with the team to complete required training within timeframes.
- Leadership
- Act as a brand ambassador by promoting brands and culture.
- Motivate team performance through recognition programs, store contests, and customer compliments.
- Maintain performance management expectations and follow discipline processes consistently.
- Promote a positive, safe, inclusive and empowering work environment.
Qualifications
- Proven ability to coach, mentor and develop department and store teams.
- Experience building and managing daily and weekly plans for the department and store.
- Exceptional communication and organizational skills.
- Superior training and mentoring skills.
- 3-5 years retail experience required.
- High energy, enthusiasm and drive to succeed.
- Basic computer skills required.
Benefits
- Comprehensive benefits and retirement programs
- Performance incentives
- Other perks to support well‑being
- Career growth opportunities
- Product discounts
Salary: $34,800 – $43,500 (based on experience, location, and other factors).
EEO & Diversity Statement
We are an equal‑opportunity employer committed to fostering an inclusive workplace that celebrates diversity and supports belonging for all individuals.