- Supervise and support field service technicians up to 20 direct reports to achieve operational and customer service objectives.
- Plan and assign work to optimize resource utilization and meet service and project commitments.
- Monitor service KPIs, productivity, backlog, and SLA performance.
- Provide technical guidance and support for complex customer issues.
- Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
- Collaborate with cross-functional teams to drive continuous improvement initiatives and maintain strong stakeholder relationships.
- Build solid customer relationships and support issue resolution.
- Coach, develop, and evaluate technician performance.
- Ensure compliance with safety, quality, and regulatory requirements.
- Achieve financial and operational objectives by targeting a zero-contract cancellation level, high margins, growth of the contract base, and driving additional billable work
- Support operations and logistics of Honeywell’s Ottawa office.

Requirements

- Post-Secondary education in engineering, business, or a related field.
- 5+ years of experience in Mechanical, Building Automation, HVAC, Security or Fire industry.
- 2+ years of experience leading field service, maintenance, or technical service teams including knowledge of service operations, scheduling, and workforce management.
- Able to obtain Secret Level Clearance with the Government of Canada




- Must be able to travel up to 25% of the time in the National Capital Region.
- Valid G Driver’s license required

Core Competencies

Demonstrates expertise in supervising field service technicians, optimizing resource utilization, and driving continuous improvement initiatives to enhance service delivery. Possesses strong technical guidance capabilities and a solid understanding of compliance with safety, quality, and regulatory requirements.

Highest-signal resume keywords

- Field Service Team Leadership
- Service Operations Management
- Continuous Improvement Initiatives
- Customer Relationship Management
- Regulatory Compliance

ATS Optimization Keywords

Hard Skills

- Mechanical Systems Knowledge
- Building Automation
- HVAC Systems
- Security Systems
- Fire Safety Systems
- Workforce Management
- Scheduling
- KPI Monitoring
- Technical Support
- Performance Evaluation

Soft Skills

- Coaching
- Collaboration
- Problem Solving
- Communication
- Stakeholder Relationship Management

Certifications & Qualifications

- Post-Secondary Education in Engineering
- Post-Secondary Education in Business
- Secret Level Clearance

Industry Keywords

- Field Service
- Maintenance
- Technical Service
- Operational Efficiency
- Customer Service Objectives
- Safety Compliance
- Quality Standards
- Financial Objectives
- Contract Management
- Logistics Support

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📌 Senior Field Service Supervisor (Ottawa)
🏢 Jobtailor
📍 Ottawa