Summary of Duties

Sunnybrook Health Sciences Centre has an exciting opportunity for a PAA in Outpatient Care as a member of the team in the Peter Cipriano Centre for Seniors Health. This position is patient facing and provides administrative supports to clinical team across the Cipriano Centre.

- Provide PAA support across the Cipriano Centre
- Coordination of all administrative and clerical activities within the department
- Respond to incoming phone calls and monitor department email box, direct inquiries to appropriate personnel/area, greeting patients on arrival
- Support patient care- registration and updating of patient information, scheduling appointments, reminder phone calls, chart preparation, processing orders and ordering tests, arranging follow ups, filing/scanning documents, documenting patient communication in EMR, processing community pharmacy refill requests, post visit exam room restock, and work with task manager system
- Manage no shows and cancellation list
- Supporting patients/caregivers to complete surveys and/or documents
- Supporting Interprofessional team with staff schedule and government forms for patient
- Tracking stats across the services
- Ordering supplies and restocking unit
- Assisting with projects, arranging meetings, and taking meeting minutes
- Payroll duties as required




- Be a role model for exemplary senior friendly care and promote senior friendly care principles
- Other administrative duties as required

Qualifications/Skills

- Completion of Medical Office Administration program or the equivalent combination of education and experience
- Two years of Administrative/Business experience required, in a health care setting preferred
- Experience with VHS, QuadraMed, Sunnycare, BMS, Outlook, MS Office, Dimensions and Zoom
- Strong attention to detail, excellent verbal and written communication skills
- Outstanding interpersonal and customer service skills
- Proven ability to respond effectively in a stressful situations
- Excellent problem solving skills, ability to deal with conflict and communicate appropriately with patients, families and staff
- Effective time management skills and ability to multitask is essential
- Demonstrated Patient-Focused Care/Customer Service behavior
- Advanced organizational skills and ability to prioritize in a rapid- paced environment
- Excellent interpersonal skills and demonstrated understanding and ability to work in an inter-professional team
- Keyboarding at 40 net w.p.m minute
- Demonstrated satisfactory attendance and punctuality required
- Enjoys working with the senior patient population

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📌 Patient Administrative Associate - Cipriano Centre - Regular Full-Time - 2026-17947 (Toronto)
🏢 Sunnybrook Health Sciences Centre
📍 Toronto