Support airline operations as an Airline Service Coordination Specialist. You will be essential in aligning customer needs with operational capabilities, enhancing service delivery across the board.
This position requires a proactive approach to managing customer interactions and operational demands. You will play a critical role in responding to urgent requests, directing team efforts, and ensuring that service standards remain high. Your exceptional organizational skills will assist in maintaining customer orders while ensuring accurate billing and compliance.
Key Responsibilities:
• Monitor and share meal and aircraft information
• Act as a liaison with the Toronto order control office
• Respond promptly to urgent customer service requests




• Lead staff in fulfilling customer demands
• Audit customer billing for accuracy
Requirements:
• High school diploma or college degree required
• Background experience in customer service necessary
• Ability to work well under pressure and multitask
• Robust organizational and communication skills
• Experience with ERP systems is preferred
Bring your passion for customer service and operational excellence to enhance airline solutions and customer experiences.
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📌 Airline Service Coordination Specialist (Richmond)
🏢 gategroup
📍 Richmond