Elevate your analytical skills at Flair Airlines as a Customer Experience Analyst. This role focuses on data analysis and operational insights to enhance customer care and reduce costs across Vancouver or Toronto locations.
As a critical member of the Customer Experience team, you will analyze customer care performance and develop actionable insights to improve service outcomes. This role demands a strong analytical background, where you’ll perform variance analysis, identify trends, and maintain customer care tools. Your recommendations will directly impact the operational efficiency and customer satisfaction within Flair’s network.
Key Responsibilities:
• Develop and maintain performance reports and dashboards
• Analyze customer care data for trends and recurring issues




• Transform complex data into actionable recommendations
• Support BPO request-for-proposal processes
• Monitor customer care platform performance metrics
Requirements:
• Bachelor’s or master’s degree in quantitative field
• 1-2 years of relevant analytical and operational experience
• Previous experience in the airline industry preferred
• Proficiency with Zendesk and AWS Connect
• Transparent criminal record and satisfactory references
Enhance customer service at Flair Airlines with your analytical expertise and innovative mindset.
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📌 Customer Experience Analyst at Flair Airlines (Toronto)
🏢 Flair Airlines
📍 Toronto