Transform customer insights into actionable strategies at Hydro One as a Customer Experience Insights Manager. This role emphasizes research, customer segmentation, and marketing effectiveness.
Hydro One is searching for a Senior Manager to lead the development of an integrated center for customer insights. You will manage research initiatives that shape our understanding of customer preferences while supporting program development. Insightful analysis and solid leadership will be key to enhancing customer experiences and satisfaction.
Key Responsibilities:
• Oversee customer research and segmentation model development • Analyze data to inform marketing and outreach initiatives • Design tools for evaluating customer behavior and motivations • Collaborate with teams to drive customer satisfaction strategies • Deliver statistical insights to improve marketing effectiveness
Requirements: • 7+ years' experience in customer research management • Bachelor's degree in a related field • Expertise in customer engagement and marketing practices • Excellent communication skills and creativity • Familiarity with Ontario's energy sector
Steer Hydro One towards enhanced customer engagement through strategic insights and leadership. #J-18808-Ljbffr
📌 Customer Experience Insights Manager Hydro One (Toronto)
🏢 Hydro One
📍 Toronto
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