Join the Toronto Police Service as a Help Desk Analyst and support essential IT operations. This role provides an opportunity to deliver technical assistance to police services in a fast-paced setting.
As a Help Desk Analyst, you will be responsible for responding to IT inquiries from TPS personnel, diagnosing hardware and software issues, and guiding users through solutions. This role is perfect for IT enthusiasts keen on problem-solving, providing impactful customer support, and expanding their technical knowledge in a law enforcement context.
Key Responsibilities:
• Monitor user calls for diverse technical issues
• Provide guidance on issues not requiring specialized support
• Maintain accurate records of issues and resolutions




• Redirect unresolved problems to advanced technical teams
• Keep current with current software and hardware developments
Requirements:
• Two-year college diploma in IT or equivalent
• At least two years of help desk or service desk experience
• Familiarity with endpoint management and server systems
• Must hold a valid G class driver's license
• Flexibility to work various shifts including nights
Leverage your technical skills to enhance the effectiveness of the Toronto Police Service and support community safety.
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📌 Toronto Police Service Help Desk Support
🏢 Toronto Police Service
📍 Toronto