Clinical Trials IWRS Monitor

Location: Toronto/Markham, Ontario, Canada (on‑site or remote within Canada).

Key Accountabilities

- Act as primary contact with CTT Users for the Everest IWRS/IRT and eDiary team via the CTT Helpdesk telephone or IWRS helpdesk email accounts.
- Support client request and issue analysis, problem solving, and resolution, working closely with CTT Developers and internal Everest Data Management and Statistical & Programming teams.
- Monitor data generated within CTT applications to ensure accuracy and quality, including daily checks of automated data queries and weekly manual checks of the data generated from the system.
- Coordinate and verify changes to the database and application using appropriate change control procedures and ensure comprehensive and accurate documentation is completed.
- Act as off‑hours escalation point for junior IWRS Clinical Monitor resources or the outsourced call centre service to resolve high‑urgency client requests based on an agreed rotational schedule.
- Generate, maintain, and/or review CTT Requirements Specification documents.
- Execute CTT application test planning, test plan, and test script development, and Stage I and II testing activities for CTT applications (newly developed applications or application change requests).
- Generate, maintain, and/or review Quick Reference Guides for all CTT studies.
- Conduct CTT demonstrations to sponsors as well as training demonstrations to study team members.
- Support communications and coordination with Sponsors, Study Team Members, Depot personnel and internal Everest data management and statistical leads across the IWRS development lifecycle.




- Cooperate with and assist, when required, data management quality assurance (QA) personnel in performing QA procedures on CTT applications.
- Analyze CTT monitoring and support trends to identify new CTT core features that will improve efficiency, effectiveness, user satisfaction and market competitiveness to support CTT product development planning.
- Provide analytical, report generation, and project execution support to CTT and Everest management team members for internal CTT capability development initiatives.

Qualifications and Experience

- Bachelor's degree in health science, physical or biological fields with at least 3 years of experience in clinical trial data processing and management.
- Experience demonstrating the ability to work independently, to have a clear, professional and energetic telephone voice, and a detailed approach to data review and system development.

Perks & Compensation

We offer a robust benefits package, including medical, dental and vision coverage, life & AD&D; insurance, short- and long-term disability, tuition reimbursement, fitness reimbursement, employee assistance program (EAP), a pension plan, generous paid time off and sick leave, and the opportunity to earn a performance‑based bonus.

Estimated Salary Range: $45,000 - $65,000.

Everest is committed to upholding the principles of dignity, independence, integration, and equal opportunity. We welcome and encourage applications from people with disabilities, and upon request we will provide accommodations for candidates participating in any part of our recruitment and selection process.

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📌 Clinical Trial IWRS Monitor I (Markham)
🏢 Everest Clinical Research
📍 Markham