Join Hydro One as a Customer Support Supervisor, managing a dedicated team in Sudbury. You'll oversee business processes, implement performance tracking systems, and address escalated customer concerns.

In this supervisory position, you will report to the Customer & Business Services Manager while guiding your team toward achieving key performance metrics. Your role includes planning assignments and fostering a collaborative work environment. Strong skills in communication and training processes are integral to this position’s success.

Key Responsibilities:



• Manage staff and their performance objectives • Develop department performance tracking processes • Handle escalated customer inquiries and issues • Schedule and control work assignments effectively • Ensure proper staff training and development

Requirements: • Experience in supervisory roles for 6 to 8 years • Understanding of retail distribution and interorganizational dynamics • Knowledge of business information systems necessary • Effective training methods and documentation skills • Solid communication skills for internal and external interactions

Enhance customer support capabilities at Hydro One in Sudbury while leading a high-performance team. #J-18808-Ljbffr

📌 Customer Support Supervisor at Hydro One (Manitoulin District)
🏢 Hydroone
📍 Manitoulin District