- Experience supporting enterprise applications in a customer-facing Technical Support, Application Support, or Production Support environment.
- Excellent customer-facing communication and problem-solving skills
Primary Responsibilities
- Investigate, troubleshoot, and resolve complex enterprise application issues for customers.
- Analyze SQL queries and troubleshoot issues involving MySQL or Oracle databases.
- Work closely with Engineering, Product, Cloud Operations, and Customer Support teams to resolve critical technical issues.
- Support REST/SOAP integrations, APIs, and enterprise application workflows.
- Document technical findings, solutions, and best practices to improve operational efficiency.
Preferred Skills
- Experience with the ServiceNow Platform
- ITSM/ITIL knowledge
- Experience with enterprise SaaS platforms and integrated environments
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience).
- 4-6+ years of experience in Technical Support, Software Engineering, Application Support, or Systems Administration.
- REST/SOAP Web Services
- Strong analytical and debugging skills with enterprise web applications.
- Excellent written and verbal communication skills.
- Experience working in customer-facing technical support environments.
About Us
Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.
Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees.
We are part of Nash Squared Group, a global skilled services organization with over forty offices worldwide.
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📌 Technical Support Engineer (Toronto)
🏢 Harvey Nash
📍 Toronto
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