Overview

About Us: Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

The Opportunity — Sunwing is seeking a Group Sales Agent to support the WestJet Vacations brand. You’ll be the first point of contact for travel agents, delivering exceptional service and building customer loyalty. You’ll be responsible for generating new sales by accurately quoting group travel packages, offering product recommendations, and sharing promotional information—all within set deadlines. The position reports to the Director, Group Sales. While based in Toronto, there is flexibility for work from home. Candidates outside the area, including Calgary, are encouraged to apply.

Responsibilities

- Respond promptly and professionally to inbound calls on the Groups Queue line.
- Identify customer needs, offer solutions, and escalate issues when necessary.
- Assist with product/service inquiries and manage booking system updates.
- Meet call performance KPIs (e.g., call volume, hold time, handling time).
- Accurately cost and issue group quotes using provided tools and guidelines.
- Return quotes within 24–48 hours and request additional information as needed.




- Prioritize quotes to improve conversion rates and maintain KPI targets.
- Refer custom excursion requests to the Sunwing Experiences team.
- Attend all assigned training sessions and complete SmarterU courses.
- Stay current on product knowledge, promotions, policies, and procedures.
- Organize and maintain quick-reference materials for efficiency.
- Other duties as assigned.

Qualifications

- Minimum 1 year of experience in telephone sales, customer service, or a related field.
- Post-secondary travel related education is an asset.
- Must possess excellent administration skills and PC skills (MS Office, Excel, PPT, etc.).
- Excellent customer service and communication abilities and enjoys working directly with customers.
- TICO certification is required and can be obtained after being hired.
- Experience with TTS and Sabre is an asset.
- Must be very organized, with a strong ability to multitask and work well under pressure while maintaining professional communications in all settings.

Benefits

- Growth opportunities
- Free parking
- Open concept, collaborative workspace
- Fresh café with delicious snacks and meals at a subsidized price
- Opportunity to contribute to social responsibility initiatives

We thank all who apply; however, only those who meet the qualifications will be contacted.

We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone and will accommodate all applicants throughout the hiring process. If you require accommodation to apply to this position, please email

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📌 Groups - WestJet Vacations Group Sales Agent (Toronto)
🏢 Sunwing Vacations Group
📍 Toronto